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What Are Signs To Redo Your Website For Your Business?

Copywriting / By / October 23, 2023

Post-pandemic, the business world is even more online than ever before. And that means that your target audience is more likely to refer to your website before engaging or even working with you. Because of this, it helps to know more about the signs to redo your website.

But if you’re like many of the entrepreneurs we work with, you have a million tasks on your plate and your website is one of the things you don’t really want to touch. 

We get it. 

Even as copywriters ourselves, we struggle to find time to update our website copy. And that doesn’t even touch the design aspect of it! 

Ready to boost your business’s digital marketing? Partner with a network of copywriters and other creatives to get started.

7 Clear Signs To Redo Your Website In 2023 To Keep Up With The Digital Landscape

We asked a few of our website designers and developer partners for the signs to redo your website and why it matters. Does your business’s website fall into any of these reasons?

1. Your Website Isn’t Aesthetic OR Mobile Compatible

Kyle Griffin of Creative Heights Agency said that aesthetics is a big reason to redo your website. It should fall in line with your current brand and where you want to take your business. If it doesn’t, this is a big signpost that you may need to refresh an outdated theme on your website. 

Griffin also mentioned that if your website “isn’t properly optimized for mobile, you should definitely redo it. Over 60% of searches are made from phones and if your site is hard to use on mobile, people will likely leave.” 

Haley Ryan of Mac Ryan Creative Studio reiterated the importance of a mobile-friendly design. All design needs to be optimized for multiple devices (i.e. desktop, tablet, and mobile). Why? You don’t want your users or potential customers to waste their time zooming in and out to navigate your website. Again, the more time it takes a user to find what they’re looking for, the more likely they are to bounce from your website to a competitor’s.

2. You Lack Traffic & Conversions

In addition, you may have noticed a lack of organic traffic to or even conversions from your website. Griffin provided a couple of reasons why this may be:

  • Outdated web technologies. Search engines want to rank sites that are using the latest and greatest technologies. You don’t see many websites using Flash anymore, and that’s for a good reason. 
  • Inaccurate or outdated web copy. Google’s goal is to provide its users with the most up-to-date relevant content available. If your website’s content does not offer any valuable information, it’s less likely to appear early on in search results.
  • Broken links. Think about the user experience and make sure that you’re walking your potential customers through an undisrupted path. Finding information about you and your business should be an easy and smooth experience. Of any signs to redo your website, a single broken link is something you want to address as soon as possible.

3. You Avoid Updating Your Website Because It’s Frustrating & Difficult

We hear ya! Updating your website takes time and energy that you don’t feel you have. Having an outdated theme on your website makes updating incredibly frustrating and difficult. Whether your theme has reached its end of life or the other web technologies has made it impossible for you to receive updates, it puts your website in a position of perpetual ineffectuality. 

An attractive and comprehensive website takes time and skills to build properly. And many entrepreneurs feel helpless when it comes to updating their websites for this reason. However, using a creative team with a proven process for updating websites has the potential to return $100 for every $1 you spend! 

Ready to jump on the chance to start seeing more profitable opportunities? Let’s talk about your business’s growth goals.

4. You Have BIG Plans For Your Marketing

As the new year gets closer, marketing plans are being strategized. Maybe you currently have a landing page or single-page site and you’re ready to expand. This is a great opportunity for you to make your website look, say, and perform just the way you want it. 

Ryan also mentioned that “you have long-term goals that require more processes baked into your website.” A good designer will help you strategize a site that actually works for you rather than sit as a pretty brochure. 

5. Your Website Takes Forever To Load

Another good indicator that it’s time to redo your website is if your website takes forever to load. Kirstin Russ from Mountains to Sea Media reiterates this point:

“Your website should load in under 1 second for an informational site and under 2 seconds for an eCommerce site. As consumers, we want everything instantly and have no patience for slow loading sites, so we just move on. Every time someone bounces from your website, you lose that immediate potential for a new client and likely long-term potential if they never return.” 

So what happens when you have a slow load speed? 

  • 32.3% of site visitors bounce when the page speed is 7 seconds (compared to 9.6% when the page speed is 2 seconds) (Section.io) 
  • Site visitors will visit an average of 5.6 pages more when load time is 2 seconds rather than 8 seconds (Section.io)

6. You’re Experiencing Security Issues

Wehther it’s a hack, unsecure, or just looks sketchy, your audience will take notice and avoid, avoid, avoid. Especially if you take personal or credit card information online, your attention to security is imperative for your business’s reputation.

Let’s say you click on a website warning you to return to the previous page because of a security issue. Do you feel…

  • Comfortable giving credit or debit card numbers to make a purchase? 
  • Confident that your personal information is safe?
  • Certain you won’t fall victim to an online security breach?

…Or do you continue past the warning and take the risk?

A few customers might choose the latter but many will simply leave your website and find a safer one to visit.

7. Your Brand Has Changed

Brands change over time – either out of market necessity or simply because the business is changing. Ryan advises that when “you have a bigger story to tell vs claiming a domain on the internet just to require a person to reach out”, you need to investigate a complete overhaul of your site. As a branding expert, both the design and copy are imperative to providing a better (potential) client or customer experience. 

Brew Up Business With The Best Digital Marketing Baristas At Your Side

Did any or all of these resonate with you as a business owner?

Yes, updating your business’s website can be overwhelming. This is exactly why various creative industries thrive! From copywriting, graphic design, website development, and beyond, you don’t have to do it alone. And we wouldn’t let you anyway! Schedule a discovery call with us to get started.

Focus Your Copy On Conversation & Conversion

Let’s Grab A Virtual Coffee With Us To Discover How To Boost Your Words
Schedule Discovery Call
Authentic Branding

Salesy Copy Is Out, Authentic Branding Is In

Copywriting / By / February 20, 2023

Ever see an ad that makes you raise your eyebrows a bit?

You’re far from alone in that. In fact, today’s consumers are inundated with salesy marketing campaigns in every facet of their lives. You can’t open your email, social media accounts, watch a video, or even drive down the street without some type of marketing coming into your peripheral. 

If something seems suspicious, the facts don’t really matter anymore. That potential customer is already lost and may forever affiliate that brand in a negative connotation.

This is why it’s time to ditch the salesy copy. Instead, focus your marketing efforts on authentic branding that will comfort your audience and help them remember you.

So how do you make your marketing stand out for the right reasons?

You need credibility to show that your brand messaging is authentic. 

Otherwise, you’re just another fish in a pond of baseless sales tactics.

What is Authentic Branding?

Simply put, authentic branding and marketing is when you prioritize building your know/like/trust (KLT) factors with your audience over sales. It feels like you want to develop a relationship rather than a transaction. 

Remember the phrase, people do business with people they know, like, and trust. This mindset is the starting point to create an authentic brand. 

4 Tips To Ditch The Salesy Copy For Authentic Transparency

Getting the right message across isn’t as tricky as it seems. Sometimes all it takes is reevaluating your business’s mission and values. 

Don’t have time or the confidence to write your own brand messaging? Leave it to the pros at FocusCopy. Schedule your discovery call with us today.

1. Keep Your Authentic Voice Consistent In Your Brand Messaging

Have you defined your brand voice?

If not, then it’s time to discover, document, and implement your business’s authentic voice.

Your business’s brand voice speaks to your target market. Furthermore, a consistent brand voice builds credibility and helps your audience feel comfortable with your brand. 

On the other hand, an inconsistent brand voice can wreak havoc on your business’s marketing.

A few questions to ask yourself when honing in on your brand voice include:

  • How do you want people to feel about your brand?
  • What voice, tone, and words do you absolutely want to avoid affiliating with your brand?
  • Who is your ideal customer and audience?

FocusCopy has a whole workshop we go over with new clients. Sometimes, the questions are a little surprising – like which movie characters you relate to, how your friends describe you, and so much more. But I promise, there’s a method to the madness. Each question gets us closer to defining a business’s voice for the most effective brand messaging. 

Once you identify your brand voice, use it genuinely, consistently, and transparently. Moreover, don’t be afraid to show the highs and the lows. People relate to real life problems, it doesn’t need to be all sunshine and daisies. 

Additionally, if you make claims – back them up! Backlinking to reputable sources not only builds your own credibility, but can also improve your SEO efforts. (Psst…backlink to your own blogs and web pages, too!)

2. Show Your People, Products & Services With Authentic Photos – Not Stock

Sure, stock photos are great when you’re in a pinch. However, you may want to keep them in the last resort file.

This case study on Harrington Movers in New Jersey shows just how powerful authentic photos can be. When they decided to do away with the happy couple stock photo and get real, the results spoke for themselves.

In fact, they ran an A/B test with 2 new, yet authentic, photos. The first is a simple photo of their moving truck. The second is a photo of their actual team of movers in front of a moving truck. With both of the newer, authentic photos, Harrington Movers saw over a 45% increase in quote requests than with the stock photo.

Overall, marketing is a science. It’s why we love A/B tests! However, it’s important to not lose the human element. You can chase all the analytics and statistics, but you need to always remember that a real living person full of emotions and personal experiences is on the receiving end. 

On another note, make sure your photos are true! Have you been introduced to a new skincare product complete with before and after pictures? But when you look at the photos, you realize the person in the “before” is raising their eyebrows to create forehead wrinkles. The lighting is different in both photos and you realize that if this is the best they can do – it’s not a worthy investment. 

Investing in a brand photo shoot was one of my favorite marketing projects for FocusCopy. I now have a plethora of images that I own and use for featured images in blogs, newsletters, website copy, and more. Plus, it was fun! The trick is to hire a great photographer that makes you feel comfortable and that you trust (meet our favorite photographer).

3. Keep Your Marketing As Genuine As Can Be

On the same thread of using genuine and honest photos, your copy should follow suit. In other words, practice what you preach.

For instance, there’s been a lot of talk around the lack of regulations in the U.S.’s skincare and cosmetics industries. The facts can be quite shocking. Unsurprisingly, a lot of companies have jumped on the bandwagon to promote non-toxic products. However, are the people pushing these products concerned about all the toxins in their lives? 

If not, how can you be sure they even care and that their products are as safe as they claim?

People in this particular niche industry can show their genuine care and interest by showing that they take the same approach to other parts of their lives. As an example, they may show that they use effective yet non-toxic household cleaners or are making an effort to replace plastic containers with glass. 

The gist here is no matter your industry, your marketing will be most effective when it is genuine. 

Do you know what you want to say but not sure how to say it? Writing is the most cumbersome task in marketing campaigns and FocusCopy will work with you to define your brand voice for the most effective messaging. Schedule a discovery call today to learn more!

4. Grow An Organic Following (AKA Don’t Pay For Followers Or Engagement)

Social media brings us into each other’s lives like never before. Whether you keep a crisp profile that only shows the positives or get into the nitty gritty behind the scenes real life chaos, it’s amazing what people want to see!

It’s called social proof. And if done right, it can tremendously increase your brand’s reach. 

Having trouble getting started? Challenge yourself to show up on social media for a month straight. Yes, every day of an entire calendar month. I promise it’s not hard. Plus, you can have fun with it!

Been wanting to show off your dance or lip syncing skills? There’s no time like the present to pick a trending TikTok audio clip and go for it. 

However, make sure to keep the content focused on your target audience. 

Moreover, ask customers to send you or tag your company’s social media in their own photos using your product or service! There’s nothing like seeing real people enjoying what your business offers to instill social proof.

FocusCopy Writes Authentic Copy For Brands Worth Boosting

While writing comes easy to some, we’ve found the majority of people view it as their most cumbersome task. However, simple and direct communication is also very often the most persuasive and effective marketing tool. 

Whether you simply don’t like to write or don’t have time to write, it still needs to get done. FocusCopy allows business owners like you to focus on running and growing your business while we handle the copy. 

Ready to learn more about what FocusCopy can do for your business (and stress level)? Schedule your discovery call today!

Focus Your Copy On Conversation & Conversion

Let’s Grab A Virtual Coffee With Us To Discover How To Boost Your Words
Schedule Discovery Call
Authentic Branding
Authentic Branding
Brand Voice is Critical to Business Growth

Why Developing a Brand Voice is Critical to Business Growth

Copywriting / By / June 1, 2021

Have you ever seen a company whose copy was just all over the place? Better question… Have you ever seen a big brand publish something that seemed entirely off-brand with the voice they used?

Probably not.

Because those companies have developed what we call a brand voice. But you don’t need to be a Fortune 1000 company to have a brand voice! You can start it now. Today.

In this blog, we’re revealing 4 reasons why developing a brand voice is critical to business growth.

What is a Brand Voice?

A brand voice a set of emotions, tones, and descriptions that describe how you want to communicate to everyone who comes into contact with your company. It’s like an external culture.

We help craft brand voices for companies in what we call a Brand Voice Guide. This guide allows for anyone to read and use to write for the brand itself.

It’s not what you say… It’s how you say it.

Why Companies Needs a Brand Voice

Often, the CEO or the founder is the face of the company – meaning their time becomes more limited as their company grows. They cannot spend the time they used to commit to writing blogs, articles, website copy, or social media posts.

There are two options here: 

  1. Wait until the CEO or founder of the company has time to write
  2. Hire someone else to write in place of the CEO or founder

The problem with option #1 is that the copy or content that needs to be written almost never gets done in a timely manner, or at all. It also sometimes creates friction within the organization because the marketing department is trying to adhere to a content schedule. The marketing department then finds themself in a catch-22 – following a schedule vs. annoying their employer (which is something that we do not suggest doing). 

Option #2 can go one of two ways. 

First, it can look sporadic, unprofessional, and messy because the ghostwriter doesn’t fully understand the voice they are mimicking. Additionally, the customer or subscriber will immediately be able to tell that it’s a different writer – losing trust and credibility. No one wants that. 

The other way option #2 can go is… 

The CEO or founder appears to be active, personal, and trustworthy to their customers without ever touching a keyboard. How can you accomplish this? By documenting your brand voice guidelines.

4 Reasons Why Developing a Brand Voice is Critical to Business Growth

Not convinced enough that you need to develop a brand voice? Here are 4 reasons why developing a brand voice is critical to business growth and your success.

#1 It Streamlines Your Editing Process

Who doesn’t need more time? Oftentimes, the most time is spent in the editing and proofreading stages of copywriting and content production. 

If we take an average blog length (1000-1500 words or 2-4 pages) with a light edit, it will take approximately 30 minutes. This of course assumes that the writer is an excellent writer and nailed down the brand voice. 

Using the same number of pages or words for a heavy edit, it will take over an hour to edit the same exact blog. 

And that’s just an average technicality.

If your blog is significantly technical, you’re going to find the editing process is a lot longer. The most common reason for this increased time is not because the writer is trying to perfect the copy. It’s mostly because they have to completely rewrite the piece because they didn’t get the brand voice across originally. 

When you create a brand voice, it streamlines your editing process by removing one less thing you want to worry about when editing. A brand voice guide decreases the number of edits or complete rewrites. 

#2 Your Customers Need to Recognize and Remember Your Voice

A consistent voice builds a recognizable voice that your customers will remember. The goal is for your customers to think of you as many times as possible. How do you accomplish that? You make it easy for your customers to remember you – even if they are just scrolling through Facebook, LinkedIn, or Instagram. 

Examples of Memorable Brand Voices

Let’s take a couple of examples… Can you guess who they are before checking out the link? 

Brand Voice is Critical to Business Growth

“We know men have thicker skin and luxurious facial hairs to grow classy mustaches and thick beards if they so choose. We built our products uniquely for your face, the face of man.” (Hint: men’s grooming.) 

Did you guess it right? 

“A top-shelf grooming routine. Personalized for you. No two people are the same. Tell us what you like so we can pick the right products.” (Hint: they changed this industry.) 

“For a pop of color to brighten any palate, go floral. Our in-house artists hand-painted a variety of beautiful floral prints for this collection, and we think you’ll agree—they’re the perfect nod to spring. (These amazing vases start at just $14.) And for an even more lush look, layer in faux greenery or delicate dried stems.” (Hint: a girl’s favorite hangout.) 

“It’s finally happening. Buy one [burger] and get another for just $1 when you place a mobile order. This is one of those rare cases where the sequel is better than the first—because this sequel has six more strips of bacon for one dollar more. So good you’re gonna wanna see it again and again.” (Hint: we’re big fans of their social media team!)

Now, this may be a little harder to get…

“Love, for all the right reasons.” (Hint: it’s a car company.)

How’d you do? A brand voice helps your customers remember you and think of you the next time they’re looking to buy. 

#3 It Improves Customer Engagement and Conversion.

People don’t change overnight – they evolve over time. So when a prospect feels like they know your brand like the person in the cubicle next to them, their best friend, or even their family, they are more likely to engage. 

The higher engagement rate, the higher conversion rate. 

Think about the coffee giant Starbucks. When you look at its 18.4 million followers on Instagram, you see at least 110,000 likes and comments – translating to an average 0.78% engagement rate (last 3 posts as of January 5, 2020). While that rate seems low in our brains, it’s consistent with their social presence and they are engaging hundreds of thousands of people every single day – even if they don’t like or comment. 

Top of mind. 

How does social media engagement translate to conversion? 

Go run by a Starbucks sometime today. Every table is taken, the drive thru line is long, and the baristas are pushing our drinks as fast as possible. 

While Houston’s coffee scene is on fire right now, many people often go for the easy route when scheduling a coffee meeting – Starbucks. They will always know what to expect from a Starbucks. That starts with the very foundation – the brand.  

#4 More Writing Projects Can Get Done

Because your company writing process has already been streamlined because of the brand voice, your writers can work on more writing projects. Thus creating more opportunities to increase revenue. 

Additionally, the company’s founder or face doesn’t have to write everything. No one would ever know unless you revealed that yourself. 

What type of writing projects can you get done with a brand voice guide?

The possibilities are endless when you have a brand voice guide because anyone will be able to use it. 

Develop Your Brand Voice Today

If you need help developing a brand voice, learn more how you can access a Done-For-You Brand Voice Guide here. 

Building a Unique Selling Proposition

Copywriting / By / November 4, 2021

During the holiday season, we are bombarded with advertisements, sales, and deals. It can be overwhelming and just plain annoying. This year (2019), I received a staggering 238 emails about Black Friday and Cyber Monday alone. 

As a copywriter, I usually read every email to see what other companies are doing; however, this influx of emails beat me.  

All that being said, there’s a lot of noise. And you have to do something different if you want to stand out from the crowd. Cue today’s topic… You need to start building a unique selling proposition. 

First, what is a unique selling proposition?

What is a Unique Selling Proposition? 

A unique selling proposition or USP is a statement of what makes your business unique and ultimately valuable to your prospective customer or target audience. Essentially, it answers the questions… How are you better than your competition? Or Why should the customer choose you over your competition? 

This is the secret weapon that a lot of marketing strategies forget about or don’t spend enough time on. 

Think of building a unique selling proposition as laying the foundation for your entire business.

Unique Selling Proposition vs Value Proposition

Before we go any further, let’s clear up a few things when it comes to the difference between a unique selling proposition vs value proposition. 

A value proposition describes what your company is offering, to whom you are offering it to, and how it solves your customer’s problem. For example, you can use the following framework to build your value proposition.

We sell [your product or service] to [your customer] to solve [their problem]. We solve this problem by [your solution with the big differentiators].

In comparison, a unique selling proposition is a statement that explains how your product or service uniquely solves your customer’s needs. It is a specific statement that can vary slightly between landing pages, offers, and promotions. It is meant to “move the masses” because it is uniquely better than the competition. 

Although the USP isn’t necessarily “copy”, we do use it as a framework to base our copy around. 

Components of a Unique Selling Proposition

Take your target audience, figure out their big problem, explain how you solve their problem, highlight the big benefits of your solution, and finally define your promise. You’ll want to combine all of that, rework it, and turn it into an easy-to-digest proposition.

You can use the following framework to build your USP. 

Our [company / product / service] is the only one that helps [your customer] solve [their specific problem] by [unique promise or benefit].

Where To Use Your Unique Selling Proposition

Before you start building a unique selling proposition (USP), it’s important to know where and when you can use the USP. Copywriters use USPs on each advertisement, promotion, or sales letter. In short, your USP is the reason why the customer needs to buy the product or service for a very specific benefit. It helps the copywriter keep focused on that benefit as they are writing the copy. 

Although the USP isn’t necessarily “copy”, we do use it as a framework to base our copy around. As a result, you will see a lot of USPs in the headlines or at least the first few lines of copy.

Examples of Well-Executed USPs

Here are a couple examples of well-executed USPs. 

TOMS Roasting Co. 

You thought they only sold shoes! TOMS has been a long standing, philanthropic company that believes in One for One®. Their roasting company is no exception. Their USP is that in return for your coffee purchase, they provide safe water. Can you name another company that is doing that? It’s unique and admirable. 

Building a Unique Selling Proposition

Away Travel 

Away luggage creates suitcases and other travel products. This USP doesn’t directly talk about what they do in addition to creating these products – “building peace in areas of conflict around the world”. But they are unique in that they see travel as something greater.

Building a Unique Selling Proposition

ClickUp

“One app to replace them all.” It’s unique. It’s a huge selling point because if you’re anything like me, you are trying to simplify how you work – and consequently, the number of apps you use. 

Building a Unique Selling Proposition

Steps to Building a Unique Selling Proposition

Building a unique selling proposition (USP) may not be easy. It needs to be strong enough to influence a large number of people, but specific enough to be consumed in one bite. It’s the framework for an entire piece of copy. In this blog, we’ve broken down the steps to help you get started. 

1. Who Is Your Target Audience?

This is always always always our number 1 question… Who is the customer or your target audience? If you don’t know that, then you need to figure it out. 

Remember, there is no business without a customer. It’s imperative that you do not skip this step. 

For a wellness coach, it could be a college student that is experiencing new pain and wants to find a solution. 

For a corporate event planner, it could be a real estate broker that sells luxury condos and wants to woo his clients. 

Whoever it is, know who that person is. It will not be everyone, and that’s totally okay. You can scale later. 

2. What Is Their Problem? 

Now that you know who they are, it’s time to assess what their big problem is. What is the one thing that they are missing or gripe about?

For example, a real estate brokerage firm targets first time homeowners. New home buyer’s big pain points are that they have no home buying experience and fear they may invest in a bad property. That fear is crippling, so they don’t buy at the right time or at all.

3. How Does Your Product / Service Solve Their Problem? 

Next, assess how your product or service solves that problem. In the same example above, a real estate brokerage firm could have a program specifically tailored to educating first time home buyers. 

What features and benefits help you solve that problem? 

4. How Are You Unique?

The key of a USP is the unique aspect. Your competition must not offer the same benefits as you because you’re… Unique! Why are you different? How are you special? These questions are helpful when defining your uniqueness.

5. Combine Those Answers In An Easy-To-Digest Sentence

You may be thinking… How am I going to combine all of this into one sentence? You’re killing me, Lauren. Okay, I get it. I said that too when I developed my first USP. But the big reason why you need an easy-to-digest sentence is because you want anyone in your company to immediately recite it without tripping over words. 

Employees Need to Memorize the USP

You also want your customers and prospective customers to buy-in quickly and even memorize it themselves. 

Customers Need to Memorize the USP

Think about it this way… Your customer isn’t that valuable to you unless they’ve bought from you two, three, four, or more times. Right? The more they buy from you, the more valuable they are to you because your customer acquisition costs are decreasing. 

The relationship goal all companies want to reach is when your customers are advocating for you and eventually promoting your product or service. This is GOLD. Your customer, when they reach this stage, are your free promoters. PLUS their network are more likely to buy from your company because they trust that person. 

That’s why it has to be digestible and memorable.

Conclusion Building a Unique Selling Proposition

Every company has a unique selling proposition – whether they have defined it yet or not. If you need help building your unique selling proposition, we just released a 1-hour Brainstorm Session that includes an entire action plan based on our conversation. And it’s completely customizable. Take advantage of this offer here.

Focus Your Copy On Conversation & Conversion

Let’s Grab A Virtual Coffee With Us To Discover How To Boost Your Words
Schedule Discovery Call

FocusCopy® caffeinates your brand messaging so it energizes your target audience to take action. 

(281) 916-4949 | info@FocusCopy.com

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