SEO Copywriting

Brand Voice is Critical to Business Growth

Why Developing a Brand Voice is Critical to Business Growth

Have you ever seen a company whose copy was just all over the place? Better question… Have you ever seen a big brand publish something that seemed entirely off-brand with the voice they used?

Probably not.

Because those companies have developed what we call a brand voice. But you don’t need to be a Fortune 1000 company to have a brand voice! You can start it now. Today.

In this blog, we’re revealing 4 reasons why developing a brand voice is critical to business growth.

What is a Brand Voice?

A brand voice a set of emotions, tones, and descriptions that describe how you want to communicate to everyone who comes into contact with your company. It’s like an external culture.

We help craft brand voices for companies in what we call a Brand Voice Guide. This guide allows for anyone to read and use to write for the brand itself.

It’s not what you say… It’s how you say it.

Why Companies Needs a Brand Voice

Often, the CEO or the founder is the face of the company – meaning their time becomes more limited as their company grows. They cannot spend the time they used to commit to writing blogs, articles, website copy, or social media posts.

There are two options here: 

  1. Wait until the CEO or founder of the company has time to write
  2. Hire someone else to write in place of the CEO or founder

The problem with option #1 is that the copy or content that needs to be written almost never gets done in a timely manner, or at all. It also sometimes creates friction within the organization because the marketing department is trying to adhere to a content schedule. The marketing department then finds themself in a catch-22 – following a schedule vs. annoying their employer (which is something that we do not suggest doing). 

Option #2 can go one of two ways. 

First, it can look sporadic, unprofessional, and messy because the ghostwriter doesn’t fully understand the voice they are mimicking. Additionally, the customer or subscriber will immediately be able to tell that it’s a different writer – losing trust and credibility. No one wants that. 

The other way option #2 can go is… 

The CEO or founder appears to be active, personal, and trustworthy to their customers without ever touching a keyboard. How can you accomplish this? By documenting your brand voice guidelines.

4 Reasons Why Developing a Brand Voice is Critical to Business Growth

Not convinced enough that you need to develop a brand voice? Here are 4 reasons why developing a brand voice is critical to business growth and your success.

#1 It Streamlines Your Editing Process

Who doesn’t need more time? Oftentimes, the most time is spent in the editing and proofreading stages of copywriting and content production. 

If we take an average blog length (1000-1500 words or 2-4 pages) with a light edit, it will take approximately 30 minutes. This of course assumes that the writer is an excellent writer and nailed down the brand voice. 

Using the same number of pages or words for a heavy edit, it will take over an hour to edit the same exact blog. 

And that’s just an average technicality.

If your blog is significantly technical, you’re going to find the editing process is a lot longer. The most common reason for this increased time is not because the writer is trying to perfect the copy. It’s mostly because they have to completely rewrite the piece because they didn’t get the brand voice across originally. 

When you create a brand voice, it streamlines your editing process by removing one less thing you want to worry about when editing. A brand voice guide decreases the number of edits or complete rewrites. 

#2 Your Customers Need to Recognize and Remember Your Voice

A consistent voice builds a recognizable voice that your customers will remember. The goal is for your customers to think of you as many times as possible. How do you accomplish that? You make it easy for your customers to remember you – even if they are just scrolling through Facebook, LinkedIn, or Instagram. 

Examples of Memorable Brand Voices

Let’s take a couple of examples… Can you guess who they are before checking out the link? 

Brand Voice is Critical to Business Growth

“We know men have thicker skin and luxurious facial hairs to grow classy mustaches and thick beards if they so choose. We built our products uniquely for your face, the face of man.” (Hint: men’s grooming.) 

Did you guess it right? 

“A top-shelf grooming routine. Personalized for you. No two people are the same. Tell us what you like so we can pick the right products.” (Hint: they changed this industry.) 

“For a pop of color to brighten any palate, go floral. Our in-house artists hand-painted a variety of beautiful floral prints for this collection, and we think you’ll agree—they’re the perfect nod to spring. (These amazing vases start at just $14.) And for an even more lush look, layer in faux greenery or delicate dried stems.” (Hint: a girl’s favorite hangout.) 

“It’s finally happening. Buy one [burger] and get another for just $1 when you place a mobile order. This is one of those rare cases where the sequel is better than the first—because this sequel has six more strips of bacon for one dollar more. So good you’re gonna wanna see it again and again.” (Hint: we’re big fans of their social media team!)

Now, this may be a little harder to get…

“Love, for all the right reasons.” (Hint: it’s a car company.)

How’d you do? A brand voice helps your customers remember you and think of you the next time they’re looking to buy. 

#3 It Improves Customer Engagement and Conversion.

People don’t change overnight – they evolve over time. So when a prospect feels like they know your brand like the person in the cubicle next to them, their best friend, or even their family, they are more likely to engage. 

The higher engagement rate, the higher conversion rate. 

Think about the coffee giant Starbucks. When you look at its 18.4 million followers on Instagram, you see at least 110,000 likes and comments – translating to an average 0.78% engagement rate (last 3 posts as of January 5, 2020). While that rate seems low in our brains, it’s consistent with their social presence and they are engaging hundreds of thousands of people every single day – even if they don’t like or comment. 

Top of mind. 

How does social media engagement translate to conversion? 

Go run by a Starbucks sometime today. Every table is taken, the drive thru line is long, and the baristas are pushing our drinks as fast as possible. 

While Houston’s coffee scene is on fire right now, many people often go for the easy route when scheduling a coffee meeting – Starbucks. They will always know what to expect from a Starbucks. That starts with the very foundation – the brand.  

#4 More Writing Projects Can Get Done

Because your company writing process has already been streamlined because of the brand voice, your writers can work on more writing projects. Thus creating more opportunities to increase revenue. 

Additionally, the company’s founder or face doesn’t have to write everything. No one would ever know unless you revealed that yourself. 

What type of writing projects can you get done with a brand voice guide?

The possibilities are endless when you have a brand voice guide because anyone will be able to use it. 

Develop Your Brand Voice Today

If you need help developing a brand voice, learn more how you can access a Done-For-You Brand Voice Guide here. 

Proofreading Tips From Pro Copywriters

Is there anything worse than when you catch grammar mistakes on websites, social media posts, or worse… printed material?

Personally, when I find a grammar mistake, I become so fixated on that mistake that I go on a treasure hunt to find more mistakes. If the author of that piece of copy only knew… Phew! I sure am not taking the intended action on that page.

In this blog, I’m revealing all my proofreading tips that we use to dramatically improve our client’s existing copy and make it easier for their target audience to want to take the next step in the customer journey.

While there is a stark difference between editing and proofreading, we think it’s important that both of them happen. Editing is working on the messaging and the actual content itself. This is a much larger undertaking than its opponent. Proofreading focuses more on the flow, typos, and grammar mistakes. When we talk about proofing in a general sense, we also include editing into that. 

Every Piece of Copy Needs to Be Proofed & Edited

Plain and simple… Every piece of copy needs to be proofed. When copy or content is not proofed and there are mistakes littered throughout, you risk losing credibility, customers, etc.

Imagine this… Your all-star client sends you an email letting you know about a typo in your latest blog. 

Ouch.

It not only hurts to hear that from that client, but think about these two things…

  1. Other prospects aren’t as kind or forgiving as your all-star client. They’ll click to the next company because they don’t want to waste time with a company who doesn’t care enough to actually proof their copy. Potential revenue… Gone. Your competitors are benefitting from your careless mistakes.
  2. If your company cannot do something as simple as writing without grammar mistakes, then what other areas of quality are you skipping? Product manufacturing, quality control, product delivery, etc.?

Proofreading Tips From Pro Copywriters

As copywriters, we must be in the business of proofing too. In fact, we spend just as much, or even more, time proofreading and editing than it takes to write the entire piece of copy

Here are our 3 proofreading tips that every person writing content or copy should follow. This includes any emails going out to clients from the CEO to customer support and everyone in between.

1. Print It Out – Then Recycle

There is nothing like putting a pen to paper and ripping the content apart. It’s personal and keeps you connected to the art of writing. Some people claim they can do it on screen, but we’ve found it requires less effort and results in fewer errors when marking up the printed copy! Think about it… You read it, mark it up, then you re-read it as you edit your live copy. That’s 2 whole rounds of proofing, not just one (as it would be if you proof on-screen)!

So print out the copy (2-sided), and start marking it up. I’ll share a few of my editing marks later in this blog.

Proofreading Tips

Another alternative to printing it out is to switch on the Editing or Suggesting mode in your document provider (Microsoft Word, Google Docs, etc.).

2. Read It Out Loud

While you have it printed out, read it out loud. 

Every last word. 

Why? Because it should flow easily and sound natural. 

If you find yourself stumbling over a sentence or a phrase, reorganize the sentence while you’re reading through it. Then read it back out loud. Repeat until it sounds natural. If you don’t read it out loud, then you actually start to read what you think you wrote, not what you actually wrote. Verbalizing it eliminates this human trait.

Another thing that we do – especially when we are in the thick of editing – is to read it out to another person. They will be able to help you to catch all the errors, syntax issues, and content issues. This works especially well for large or complex pieces of copy. Yes, it burns the other person’s time, but it ultimately saves time, and therefore money every time.

3. Mark It Up

Finally, mark it up. Here are some short hand notations you can use while you edit. 

Proofreading Tips

You can read other proofreaders’ marks in the Chicago Manual of Style.

Proofreading Tips

Don’t have access to a printer? Or don’t want to waste paper? Many document providers like Microsoft Word or Google Docs has a suggesting tool where you can market it all up. Then you have the right to refuse or suggest the edits. They are good, but often you can do better with pen and paper.

Things to Look For When Proofreading

Now that you have a system, it’s time to figure out what you’re looking for. One thing that we commonly do is attack the entire copy with one perspective (i.e. spelling then flow) at a time then move onto the next. It helps you keep focused on the task at hand. 

Clarity of Message

First things first… Is the message you are writing about as clear as possible? Now, this isn’t a true and hard science. It’s helpful to put the copy in front of someone who has no clue what your writing about or who you are writing for. This is extremely helpful when explaining something technical or complicated. They will be able to indicate if your message is clear and universally understandable. 

Read more about our CFE Framework where the first step is bringing clarity to the topic. 

Focused Message

After you have deemed the message clear, it’s time to determine if it’s focused. In other words, this is where you cut the fluff, extra embellishments, and filler words or phrases (e.g. “like”, “as such”, “in order to:, etc.) that add to the word count but not to the effectiveness of the copy.

Spelling Mistakes

The most obvious thing to look for when proofing is spelling mistakes. While spell check has made it extremely easy to catch spelling mistakes, there are so many words that are used interchangeably wrongly. 

For example:

  • Except vs. Accept
  • Too vs. To
  • Their vs. They’re vs There
  • Your vs. You’re
  • Loose vs. Lose
  • Insure vs. Ensure

Sometimes, spell check corrects your misspelt word to a word with a completely different meaning. It now says there are no spelling mistakes, but some sentences may have completely different meanings or simply don’t make sense. This is where proofing comes in!

Syntax / Flow

The next thing to look at is the syntax or flow of your content or copy. Syntax is the set of rules, principles, and/or processes that determine sentence structure, usually including word order. Does it sound natural? Not clunky?

A great way to check for the flow is always to read it out loud. I know we’ve said this before, but it’s really important not to skip over.

Brand Voice

Another thing to take a look at is your brand voice. Is the piece of content or copy synonymous with your brand voice? You need it to sound consistent with the rest of the content on your website or your copy.

Readability

Finally, a good test of readable content is to check its readability score. There are two tests that we use frequently with our copy…

  • Flesch-Kincaid Readability Score
  • Flesch-Kincaid Grade Level
  • Gunning Fog Index

There are many readability tests online where you can paste your copy into their test and it will rate it. 

Proofreading Tips

The Flesch-Kincaid Readability Score was originally developed to determine the ease of military processes and procedures. Business writing needs to be around a 65; however, anything between 60 and 80 is considered a good score. 

The Flesch-Kincaid Grade Level is similar to the readability score; however, it determines the grade level the text is catered to. Most business writing targets the grade-level 7.5; it used to be 8th grade but it has since been changed. Writing at this level means the copy is complex enough to engage interest but simple enough not to strain the brain. Writing at 20th grade (which some writers do) is only intelligible to post-graduates with three or more degrees. While my co-founder Stuart Broderick may be able to understand that language with his Ph.D. in physics, the rest of us will pass. 

Both measurements focus on word length (syllables) and sentence length. For example, if there are too many sentences with over 20 words in them, then you risk reducing your readability score. 

Finally, there is the Gunning Fog Index. Its scoring mechanism is based on the grade level of which the text is appropriate for. For example, a 12 would be suitable for seniors in high school or 18-year olds. Most text should be at or below a 12 if you are in a B2B setting. If your intended audience is extremely wide, it is best to aim for 7th or 8th grade. 

There are many other readability scores or grade level scoring indexes, but they all focus on the same thing – how easy it is to read a piece of content.

Avoiding Proofreading All Together

There is one sure way of avoiding proofreading all together. 

Hire professional copywriters or retain a copywriting firm.

This only applies when you hire professional copywriters that are obsessed with quality. At FocusCopy, we have quality controls to ensure that a single piece of copy does not leave our office without being proofed by at least 2 people. Why? Because the value is in the copy and the value can be immediately lost if there are grammar or flow issues. 

Have any other proofreading tips? Let us know about them in the comments below. 

Copywriting vs SEO Writing

Copywriting vs SEO Writing: What’s the Difference?

It’s no secret that copywriting and SEO writing is becoming increasingly critical to marketing strategies. The digital landscape is cluttered with both valuable content and junk. A keyword a year ago might have had a few million results but now has hundreds of millions of results. That makes life as a digital marketer and entrepreneur both terrifying and exhilarating. So let’s take a look at which you should invest in: copywriting vs SEO writing.

What’s the Difference Between Copywriting vs SEO Writing?

First, let’s analyze the difference between copywriting vs SEO writing. Although they are both technically writing and can be intertwined, they serve two different purposes. 

What is Copywriting?

Copywriting is the act of writing text to persuade the reader to take a requested action – usually found in advertising and promotions. The product sold by copywriters is called copy. It’s only purpose is to convert the reader to opt-in, buy, or schedule a call. 

What is SEO Writing?

In comparison,  SEO writing is the act of writing content that ranks well on search engines (i.e. Google, Yahoo, Bing). The content is usually informative and/or expressive, rather than persuasive. SEO writing contains keywords that ranks the page on search engines. SEO writing can be in the form of web pages or blogs. 

Good SEO writing should be fluid, easy to read without noticing the interspersing of keywords. Remember, people do business with people, NOT keywords or robotic sounding content. It’s better to write like a human than to meet all SEO requirements. 

When Copywriting & SEO Writing Fuse Together

One thing I – among many other copywriters – love is when you can fuse copywriting and SEO writing together. What do I mean by this? 

Good content is searchable, easy-to-read, and informative in some capacity. More than that, good content will include persuasive call to actions to some next step in the customer journey. For example, a blog post can offer a lead magnet or a trial offer to a premium offer.

Here are some examples of how you can infuse copywriting into your search optimized piece of content.

DigitalMarketer is really good at this… They break up their blogs with timely call to actions about free lead magnets, such as their 15-Point Landing Page Audit. In addition to the written copy with a hyperlink to a landing page, they also include an image with copy embedded. 

Copywriting vs SEO Writing

This next example is from GoLive. One thing that I really appreciate about their blog is the subtle call the action. If you don’t know what you’re looking for, you may even miss it… And that’s a good thing for content marketing and SEO writing! If your content is always sell, sell, sell, you are not adding value to your customer before they give you their credit card. It’s important to offer value up-front.

 Notice when you click on the “Squarespace Website Template” link, it sends you straight to their shop. 

Copywriting vs SEO Writing

Moz is great at producing blogs about SEO; however, they do not actively present their product until the very end after the conclusion and after popular posts. This is another way to fuse SEO writing and copywriting together.

Copywriting vs SEO Writing

Reasons to Invest in Both

To create a sound digital marketing strategy, you need both copywriting and SEO writing. Here are some reasons why you need to invest in both.

Your Prospects Need To Find You

You could have the greatest product, innovative technology, or coaching program that changes lives… BUT if your prospect cannot find you, you will unfortunately never make it. While there are many ways to reach your customers, every decision maker in a company has a smartphone, a tablet, and/or a computer in their hand. As a business owner, if I need to know something and I can’t think of a person to call to answer my question… COMMAND+T. I’m googling it. 

(You’re welcome for my favorite Apple keyboard shortcut!)

That’s why SEO copywriting should be a critical part of your marketing strategy.

Creating a sound SEO writing and content marketing strategy doesn’t always come easy. It can be time-consuming and draining as you learn the nuances. That’s where we come in! Contact us today to explore what opportunities are in your business.

Your Prospects Need To Feel Confident In Buying From You

Another reason to invest in your copywriting and SEO writing strategy is to make your prospects feel confident in their buying decision. 

SEO writing makes you an authority; it helps you gain respect because you have displayed that you know what you’re talking about. 

But copywriting takes you to a deeper level with your prospect with emotional persuasion. Once the prospect believes that they buying decision is logical and truly believes that they need that product or service to solve x, y, and z, then they are highly likely to buy. In addition, copy that creates an emotional connection creates loyal followers, lifers, repeat customers.

Again, there are thousands of options customers may pick from other than your company! We think you’re still special though. 

So how are you going to set yourself apart from the competition and make your prospect feel confident in choosing you?

Your Prospects Want a Company They Can Trust and Believe In

Where do you buy groceries – HEB or Kroger? Which social media platform do you like better – Instagram or Snapchat? Do you buy directly from a company’s site or go straight to Amazon? Ultimately, every person has their preferences. Because there are so many options to choose from, your prospects subconsciously want to buy from a company they can trust to do the job right, delivering above and beyond AND believe in because they just get you. 

For example, we at FocusCopy have made it our mission to be our client’s strategic partner in all their business communications. We truly believe that. We cheer on our clients and celebrate their victories, even if it had nothing to do with us! Additionally, we connect them with resources and potential customers. Being a strategic partner goes beyond just copywriting services. At the end of the day, we believe in our clients. It’s our hope that our prospective clients see our internal guiding beliefs in everything we write… And ultimately trust and believe in us.

Let’s take another angle! Think about romantic relationships. When a couple first meets, what do they look at? Their eyes and maybe lips (while they’re talking). Attraction. Then they listen to what they have to say, leaning in a little more to make that first impression judgement. Are they intelligent, genuine, and kind? Or Are they clueless, rude, and lack depth? Because who doesn’t like a good story, let’s say this couple makes the first judgement – we’re good to go! They then start to build an emotional connection with that other person as time goes on. Eventually, a meet-cute turns into a date, which becomes a relationship and then engagement, and finally marriage. 

The same is true of B2B copywriting. People form connections with people. So a business must understand and communicate like humans. This is why influencers on social media have become so big. People feel a connection with the person behind the screen because those influencers have opened their lives up to them.

The Final Decision: Copywriting vs SEO Writing

If you have a limited budget and had to make a decision on what to invest in first, we always suggest doing what will make money first… In that case, it’s always copywriting. You can drive more traffic all day. BUT if your copy does not convert, then that traffic is going to go elsewhere to find what they are looking for. 

Good SEO simply makes it easier to find your great copy, and hopefully convince them to buy from you.

In conclusion, it’s more important than ever before to evaluate your website’s SEO and copywriting. The competitive landscape is ever changing as algorithms change, prospects demand more free content, and the cost to acquire a customer is increasing. Contact us to explore how FocusCopy can build a competitive content and copywriting strategy and ultimately reduce the cost of customer acquisition.